Table of Contents
Articles
| A Framework for Online Sales Negotiations of Hospitality and Tourism Services | Abstract |
| Stephen W. Litvin, John C. Crotts | 91-97 |
| Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels | Abstract |
| Roland Schegg, Jamie Murphy, Richard Leuenberger | 99-112 |
| The Importance of Risk-Reducing Value-Added Services in Online Environments: An Exploratory Study on Various Segments of Leisure Tourism | Abstract |
| Herbjørn Nysveen | 113-127 |
| Destination Marketing Organizations' Web Site Users and Nonusers: A Comparison of Actual Visits and Revisit Intentions | Abstract |
| Siu-Ian (Amy) So, Alastair M. Alastair M. | 129-139 |
| Building Customer Value in the Hospitality Industry: Towards the Definition of a Customer-Centric Information System | Abstract |
| Valeria Minghetti | 141-152 |
Journal of Information Technology & Tourism (ISSN: 1098-3058) is hosted at MODUL University Vienna and published by Cognizant.